Refund Policy

At Watford Catering, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following policy.

Returns

Items may be eligible for return within 14 days of delivery, provided they are unused, in original packaging, and in resalable condition.

Refunds

Once returned items are received and inspected, eligible refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Special order or customised products 
• Used or damaged items 
• Items returned without original packaging 

Return Shipping

Customers may be responsible for return shipping costs unless the item received is faulty or incorrect.

For assistance with returns or refunds, please contact our support team.